The Deputy Managing Director-Finance, Mrs. Sylvia Arinaitwe Tumuhairwe and the Director Business and Scientific Services, Dr. Rose Kaggwa, have given a thumbs up to the House 2 House initiative underlining it as one of the best performance enhancement initiatives and a leap towards the 30B dream, that will soon be a reality.
Mrs. Tumuhairwe alluded to the success stories affiliated to the initiative as great strides towards the 30Billion target, highlighting that since inception, the billing has grown from 21Billion to 23Billion, a clear depiction of the fact that the team is steadily marching towards its performance horizon.
She challenged the team to stretch, achieve the 30Billion dream and further commended them for the House 2 House business enhancement innovation.
Whereas Dr. Kaggwa tipped staff to make good use of the “Do it right for the first time approach” to avoid errors at work. She also urged staff to investigate alternative sources of water, which according to her, contribute to water loss and drop in water sales.
Both the DMD and Director pledged their utter backing to the initiative a gesture that simply portrays the support of the corporation’s top management.
The House to House initiative is a “some-what” new performance improvement program taking the Greater Kampala Metropolitan region to greater frontiers as a plumber once stated, “This is a better mode of work.
We get to appreciate challenges in other branches, dissolve the monotony of work in our branches and get motivated for our findings”.
According to field teams, the “House to House” program is the way to go in the corporation’s bid to achieve water and sewerage services for all, enhance customer service, record and address customer feedback, verify accounts, increase billing, sales, fight Non-Revenue Water, and more. At the moment, Kampala Water teams have visited customers in over 19 branches with a few more to go and, according to the General Manager-Kampala Water, the team is brewing “House to House Reloaded” which is anticipated to be bigger and better especially with the ongoing support from Top Management.